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CARRABASSETT VALLEY JEWELRY |
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Naturally inspired jewelry, handcrafted in sterling silver. |
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Custom |
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All designs, photographs and written material Copyright © Elizabeth Stefany/Carrabassett Valley Jewelry |
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How soon will my item arrive? Items that are in stock will be shipped within two business days of receiving your order. If there is at least one of an item in inventory, it will say “In Stock” after the description. Items which have to be made or are made to order will be shipped within 10 days of receipt. If you need an item to arrive by a certain date, please make a note in the comments section when ordering, or email me to verify that the item can be made and delivered to meet your needs. I would rather pick up my purchase from you in person. Is this possible? There are situations where it makes more sense to pick up your purchase directly. Please email me at liz@cvjewelry.com to discuss payment and pick-up options. What is your return policy? Carrabassett Valley Jewelry strives to create jewelry that you will treasure always. However, if for some reason you are not satisfied with your purchase, please return the item(s) within 30 days of purchase. The item must be returned in unworn condition (there should be no visible signs of wear on the item) in order to be eligible for a full refund or exchange. Items that have been altered or damaged in any way may not be returned. If you were the purchaser, you may either receive a full refund, exchange it for an item of equal value, or receive online credit. If you received the item as a gift, you may either exchange it for an item of equal value or receive online credit. Any personalized items may be returned at my discretion, and may be subject to a restocking fee. Any items returned after 30 days from purchase will be subject to a $10 restocking fee. You are responsible for return shipping costs. In order to ensure safe delivery I recommend placing item in a ziplock bag or jewelry box and packing it securely in a bubble mailer envelope or padded envelope. Please insure returned items for the full retail value and ship them via USPS to: Carrabassett Valley Jewelry Elizabeth Stefany Spring Farm #5, Carrabassett Valley, ME 04947
What should I do if my jewelry needs to be repaired? Carrabassett Valley Jewelry stands behind all items sold and offers free repairs within 7 years of purchase if item was damaged through the course of normal wear. All other repair work will be assessed and the cost will be estimated before the work is completed. What should I do if my jewelry needs to be refinished? Through the course of everyday wear sterling silver may become scratched and dull. If you would like to see it shine like the day you bought of received it, we would be happy to polish it again for you at no extra charge. Please follow the return shipping instructions above. Carrabassett Valley Jewelry will return the item to you after refinishing at no extra charge.
If I want to see your jewelry in person before I make a purchase, where can I go? You can find a list of current stores and galleries as well as a list of craft fairs and art shows on the Stores and Shows page of this site. As I register for craft shows or supply to more stores, I will post the location, date(s) and times on the website. If these options are preventing you from making a purchase, please email me at liz@cvjewelry.com to discuss other options.
Is your question still unanswered? Please email me at liz@cvjewelry.com to become enlightened! |
